HELP, CLEARLY
FAQ
Clear answers about ordering, delivery, tracking, personalisation and returns.
Which market is this storefront designed for?
Make It Your is currently designed around the UAE market, with store prices presented in AED.
What is the estimated delivery time?
Estimated delivery is 8–14 days. This is an estimate, not a guaranteed delivery date.
Will I receive tracking information?
If tracking is available for your shipment, the tracking details or link will be included with the shipping notification.
Which carrier will deliver my order?
Carrier information can vary by shipment. No specific carrier is promised here; use the verified shipment information provided when available.
Where will I see delivery options and charges?
Available delivery options and applicable charges are shown at checkout based on the order and destination.
Can I cancel or return an order?
Cancellation is possible only before fulfilment or personalisation begins. Once processing has started, cancellation may no longer be possible.
How do refunds work?
Eligible non-personalised items can be submitted for a return request within 14 calendar days of delivery. Personalised items are not eligible for change-of-mind returns, but damaged, defective or incorrect items remain covered.
What should I include when asking for order help?
Use the Contact page and include your order number and the email used at checkout so the request has the right context.
Can personalised details be changed after ordering?
Contact us immediately. Changes are possible only before personalisation or fulfilment begins, so they cannot be guaranteed after an order is placed.
Can I change my delivery address?
Contact us as soon as possible. An address change cannot be guaranteed once the order has entered fulfilment or has been dispatched.
Can items from one order arrive separately?
Yes. Items may be fulfilled separately and can have different tracking updates. You will receive the shipment information available for each parcel.