FAQ's

Frequently Asked Questions (FAQs) – MakeItYour.in

We know you might have questions, and we’re here to answer them! Below are some of the most commonly asked questions about shopping with MakeItYour.in.

1. Orders & Payments

Q: How do I place an order on MakeItYour.in?
A: Placing an order is simple! Browse our wide range of products, select the item you want, click 'Add to Cart,' and proceed to checkout. Follow the instructions to enter your shipping details and make the payment. You’ll receive an order confirmation via email and SMS.

Q: What payment methods do you accept?
A: We accept all major debit cards, credit cards, UPI, net banking, and digital wallets. Cash on delivery (COD) is also available for select locations.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled before they are processed for shipping. Please contact our support team at support@makeityour.in as soon as possible for assistance.

2. Shipping & Delivery

Q: How long does shipping take?
A: Standard delivery takes 5-7 business days from the date of dispatch. Express delivery options, where available, take 2-4 business days.

Q: How can I track my order?
A: Once your order is dispatched, you’ll receive an email and SMS with a tracking number and link. You can track your order on our website or through the courier partner’s portal.

Q: Do you deliver to my location?
A: We deliver across India, covering most cities and towns. You’ll be notified at checkout if your area is not serviceable.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 7 days of delivery for most products. The item must be unused, in its original packaging, and accompanied by the invoice. Please visit our Refund Policy page for more details.

Q: How do I initiate a return?
A: To initiate a return, go to 'My Orders,' select the item you want to return, and follow the instructions. Alternatively, you can contact our support team.

Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after the returned item has been inspected and approved.

4. Product & Stock

Q: How can I check product availability?
A: Product availability is displayed on the product page. If an item is out of stock, you can sign up for notifications when it becomes available again.

Q: Are the products on MakeItYour.in genuine?
A: Absolutely! We partner with trusted brands and suppliers to ensure every product on our platform is 100% genuine and high quality.

5. Account & Support

Q: Do I need an account to place an order?
A: While you can browse without an account, creating an account allows you to track orders, save addresses, and manage your wishlist.

Q: How do I contact customer support?
A: You can reach us at support@makeityour.in or call us at [Insert Phone Number]. Our working hours are Monday to Saturday, 9 AM to 6 PM.

Have more questions? Don’t hesitate to reach out to us. We’re here to help!